/*
 * =============================================================================
 * HELPDESK - CSS PÚBLICO (Frontend1)
 * Estilos específicos para páginas de abertura/acompanhamento de tickets
 * =============================================================================
 */

/* -----------------------------------------------------------------------------
 * HERO SECTION
 * -------------------------------------------------------------------------- */
.hero {
    padding: var(--spacing-12) 0;
    text-align: center;
    background: var(--gradient-surface);
}

@media (min-width: 768px) {
    .hero {
        padding: var(--spacing-20) 0;
    }
}

.hero-title {
    font-size: var(--font-size-3xl);
    font-weight: var(--font-weight-bold);
    margin-bottom: var(--spacing-4);
    background: var(--gradient-primary);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

@media (min-width: 768px) {
    .hero-title {
        font-size: var(--font-size-4xl);
    }
}

.hero-subtitle {
    font-size: var(--font-size-lg);
    color: var(--color-text-secondary);
    max-width: 600px;
    margin-inline: auto;
    margin-bottom: var(--spacing-8);
}

.hero-cta {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-3);
    align-items: center;
}

@media (min-width: 640px) {
    .hero-cta {
        flex-direction: row;
        justify-content: center;
    }
}

/* -----------------------------------------------------------------------------
 * TICKET FORM CARD
 * -------------------------------------------------------------------------- */
.ticket-form-card {
    max-width: 700px;
    margin: 0 auto var(--spacing-12);
}

.ticket-form-card .card-header {
    background: var(--gradient-primary);
    color: var(--color-text-inverse);
    text-align: center;
    padding: var(--spacing-6);
}

.ticket-form-card .card-header-title {
    font-size: var(--font-size-xl);
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-1);
}

.ticket-form-card .card-header-subtitle {
    opacity: 0.9;
    font-size: var(--font-size-sm);
}

.ticket-form-card .card-body {
    padding: var(--spacing-6);
}

@media (min-width: 768px) {
    .ticket-form-card .card-body {
        padding: var(--spacing-8);
    }
}

/* Two column form layout */
.form-row {
    display: grid;
    gap: var(--spacing-5);
    grid-template-columns: 1fr;
}

@media (min-width: 640px) {
    .form-row-2 {
        grid-template-columns: repeat(2, 1fr);
    }
}

/* Touch-friendly inputs para mobile */
@media (max-width: 767px) {
    .form-input,
    .form-select,
    .form-textarea {
        font-size: 16px; /* Previne zoom no iOS */
        min-height: 44px; /* Tamanho mínimo de toque iOS */
        padding: 12px 16px;
    }

    .btn,
    button {
        min-height: 44px;
        padding: 12px 20px;
        font-size: 16px;
    }

    .form-textarea {
        min-height: 120px;
    }
}

/* -----------------------------------------------------------------------------
 * TICKET TRACK SECTION
 * -------------------------------------------------------------------------- */
.track-section {
    padding: var(--spacing-8) 0;
    background: var(--color-surface);
    border-radius: var(--radius-2xl);
    margin-bottom: var(--spacing-8);
}

.track-form {
    max-width: 400px;
    margin: 0 auto;
    text-align: center;
}

.track-form-title {
    font-size: var(--font-size-xl);
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-2);
}

.track-form-subtitle {
    color: var(--color-text-muted);
    margin-bottom: var(--spacing-6);
}

.track-input-group {
    display: flex;
    gap: var(--spacing-2);
}

.track-input-group .form-input {
    flex: 1;
    text-align: center;
    font-size: var(--font-size-lg);
    letter-spacing: 0.1em;
}

@media (max-width: 640px) {
    .track-input-group {
        flex-direction: column;
    }

    .track-input-group .form-input,
    .track-input-group .btn {
        width: 100%;
    }
}

/* -----------------------------------------------------------------------------
 * TICKET DETAIL (Acompanhamento)
 * -------------------------------------------------------------------------- */
.ticket-detail {
    max-width: 900px;
    margin: 0 auto;
}

.ticket-detail-header {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-4);
    margin-bottom: var(--spacing-6);
}

@media (min-width: 768px) {
    .ticket-detail-header {
        flex-direction: row;
        align-items: flex-start;
        justify-content: space-between;
    }
}

.ticket-detail-number {
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
}

.ticket-detail-title {
    font-size: var(--font-size-2xl);
    font-weight: var(--font-weight-bold);
    margin-bottom: var(--spacing-2);
}

.ticket-detail-meta {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-3);
}

/* Info cards */
.ticket-info-grid {
    display: grid;
    gap: var(--spacing-4);
    grid-template-columns: 1fr;
    margin-bottom: var(--spacing-6);
}

@media (min-width: 640px) {
    .ticket-info-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (min-width: 1024px) {
    .ticket-info-grid {
        grid-template-columns: repeat(4, 1fr);
    }
}

.ticket-info-item {
    background: var(--color-bg);
    border-radius: var(--radius-lg);
    padding: var(--spacing-4);
}

.ticket-info-label {
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: var(--spacing-1);
}

.ticket-info-value {
    font-weight: var(--font-weight-semibold);
}

/* Description box */
.ticket-description {
    background: var(--color-bg);
    border-radius: var(--radius-lg);
    padding: var(--spacing-5);
    margin-bottom: var(--spacing-6);
}

.ticket-description-title {
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-3);
    color: var(--color-text-secondary);
}

.ticket-description-content {
    white-space: pre-wrap;
    line-height: var(--line-height-relaxed);
}

/* -----------------------------------------------------------------------------
 * CHAT SECTION - Otimizado para mobile/tablet/desktop
 * -------------------------------------------------------------------------- */
.chat-container {
    display: flex;
    flex-direction: column;
    height: calc(100dvh - 180px); /* Mobile: usa dvh para altura dinâmica com teclado */
    min-height: 400px;
    max-height: 700px;
    border: var(--border-width) solid var(--color-border);
    border-radius: var(--radius-xl);
    overflow: hidden;
}

@media (min-width: 768px) {
    .chat-container {
        height: 550px; /* Tablet */
        max-height: none;
    }
}

@media (min-width: 1024px) {
    .chat-container {
        height: 600px; /* Desktop */
    }
}

.chat-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-4) var(--spacing-5);
    background: var(--color-bg);
    border-bottom: var(--border-width) solid var(--color-border);
}

.chat-header-title {
    font-weight: var(--font-weight-semibold);
    display: flex;
    align-items: center;
    gap: var(--spacing-2);
}

.chat-header-title i {
    color: var(--color-primary);
}

.chat-messages {
    flex: 1;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch; /* Smooth scroll iOS */
    scroll-behavior: smooth;
    padding: var(--spacing-4);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-4);
    overscroll-behavior: contain; /* Evita scroll na página ao chegar no final */
}

/* Scrollbar personalizada para webkit */
.chat-messages::-webkit-scrollbar {
    width: 6px;
}

.chat-messages::-webkit-scrollbar-track {
    background: var(--color-bg);
    border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb {
    background: var(--color-border);
    border-radius: 3px;
    transition: background 0.2s;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
    background: var(--color-text-muted);
}

.chat-message {
    max-width: 85%; /* Mobile: mais espaço para mensagens */
    animation: fadeInUp var(--transition-slow);
}

@media (min-width: 768px) {
    .chat-message {
        max-width: 80%; /* Tablet */
    }
}

@media (min-width: 1024px) {
    .chat-message {
        max-width: 75%; /* Desktop */
    }
}

.chat-message-client {
    align-self: flex-end;
}

.chat-message-tech {
    align-self: flex-start;
}

.chat-message-system {
    align-self: center;
    max-width: 100%;
}

.chat-bubble {
    padding: var(--spacing-3) var(--spacing-4);
    border-radius: var(--radius-xl);
    position: relative;
    font-size: var(--font-size-sm);
    line-height: 1.5;
}

@media (min-width: 768px) {
    .chat-bubble {
        font-size: var(--font-size-base);
    }
}

.chat-message-client .chat-bubble {
    background: var(--color-primary);
    color: var(--color-text-inverse);
    border-bottom-right-radius: var(--radius-sm);
}

.chat-message-tech .chat-bubble {
    background: var(--color-surface-hover);
    border-bottom-left-radius: var(--radius-sm);
}

.chat-message-system .chat-bubble {
    background: var(--color-bg);
    color: var(--color-text-muted);
    font-size: var(--font-size-sm);
    font-style: italic;
}

.chat-message-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-2);
    margin-bottom: var(--spacing-2);
    font-size: var(--font-size-xs);
}

.chat-message-client .chat-message-header {
    color: rgba(255, 255, 255, 0.8);
    justify-content: flex-end;
}

.chat-message-tech .chat-message-header {
    color: var(--color-text-muted);
}

.chat-message-sender {
    font-weight: var(--font-weight-semibold);
}

.chat-message-time {
    opacity: 0.7;
}

.chat-message-content {
    line-height: var(--line-height-normal);
    word-break: break-word;
}

/* Chat input - otimizado para touch */
.chat-input-container {
    padding: var(--spacing-3);
    background: var(--color-bg);
    border-top: var(--border-width) solid var(--color-border);
}

@media (min-width: 768px) {
    .chat-input-container {
        padding: var(--spacing-4);
    }
}

.chat-input-form {
    display: flex;
    gap: var(--spacing-2);
}

@media (min-width: 768px) {
    .chat-input-form {
        gap: var(--spacing-3);
    }
}

.chat-input {
    flex: 1;
    padding: var(--spacing-3) var(--spacing-4);
    color: var(--color-text);
    background-color: var(--color-surface);
    border: var(--border-width-2) solid var(--color-border);
    border-radius: var(--radius-full);
    font-size: 16px; /* Evita zoom automático no iOS */
    transition: all var(--transition-fast);
    min-height: 44px; /* Touch target mínimo */
}

@media (min-width: 768px) {
    .chat-input {
        font-size: var(--font-size-sm);
    }
}

.chat-input:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: 0 0 0 3px var(--color-primary-light);
}

.chat-send-btn {
    width: 44px;
    height: 44px;
    min-width: 44px; /* Garante tamanho mínimo para touch */
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    border-radius: var(--radius-full);
    transition: all var(--transition-normal);
}

@media (min-width: 768px) {
    .chat-send-btn {
        width: 48px;
        height: 48px;
    }
}

.chat-send-btn:hover {
    transform: scale(1.05);
    box-shadow: var(--shadow-md);
}

.chat-send-btn:active {
    transform: scale(0.95);
}

/* Chat attachments */
.chat-attachment {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-2);
    padding: var(--spacing-2) var(--spacing-3);
    background: rgba(255, 255, 255, 0.1);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    margin-top: var(--spacing-2);
}

.chat-message-tech .chat-attachment {
    background: var(--color-bg);
}

/* Chat empty state */
.chat-empty {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
    padding: var(--spacing-8);
    color: var(--color-text-muted);
}

.chat-empty-icon {
    font-size: 48px;
    margin-bottom: var(--spacing-4);
    opacity: 0.3;
}

/* -----------------------------------------------------------------------------
 * PINNED TICKETS SECTION
 * -------------------------------------------------------------------------- */
.pinned-section {
    margin-top: var(--spacing-12);
    padding-top: var(--spacing-12);
    border-top: var(--border-width) solid var(--color-border);
}

.pinned-title {
    font-size: var(--font-size-xl);
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-2);
}

.pinned-subtitle {
    color: var(--color-text-muted);
    margin-bottom: var(--spacing-6);
}

.pinned-grid {
    display: grid;
    gap: var(--spacing-4);
    grid-template-columns: 1fr;
}

@media (min-width: 640px) {
    .pinned-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (min-width: 1024px) {
    .pinned-grid {
        grid-template-columns: repeat(3, 1fr);
    }
}

.pinned-card {
    padding: var(--spacing-4);
    background: var(--color-surface);
    border: var(--border-width) solid var(--color-border);
    border-radius: var(--radius-lg);
    transition: all var(--transition-normal);
}

.pinned-card:hover {
    border-color: var(--color-primary);
    box-shadow: var(--shadow-md);
}

.pinned-card-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-2);
    margin-bottom: var(--spacing-2);
}

.pinned-card-number {
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
}

.pinned-card-title {
    font-weight: var(--font-weight-medium);
    margin-bottom: var(--spacing-3);
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.pinned-card-meta {
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
}

/* Scroll container para grid de fixados */
.pinned-grid-scroll {
    display: grid;
    gap: var(--spacing-4);
    grid-template-columns: 1fr;
    max-height: 400px;
    overflow-y: auto;
    padding-right: var(--spacing-2);
}

@media (min-width: 640px) {
    .pinned-grid-scroll {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (min-width: 1024px) {
    .pinned-grid-scroll {
        grid-template-columns: repeat(3, 1fr);
    }
}

/* Scroll container para lista de tickets */
.ticket-list-scroll {
    max-height: 600px;
    overflow-y: auto;
    padding: var(--spacing-4);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-3);
}

/* -----------------------------------------------------------------------------
 * TICKET LIST ITEMS (Cards)
 * -------------------------------------------------------------------------- */
.ticket-list-item {
    display: flex;
    gap: var(--spacing-4);
    padding: var(--spacing-4);
    background: var(--color-surface);
    border: var(--border-width) solid var(--color-border);
    border-radius: var(--radius-lg);
    transition: all var(--transition-normal);
}

.ticket-list-item:hover {
    border-color: var(--color-primary);
    box-shadow: var(--shadow-sm);
    transform: translateY(-2px);
}

/* Barra de prioridade lateral */
.ticket-list-priority {
    width: 4px;
    border-radius: var(--radius-full);
    flex-shrink: 0;
    min-height: 60px;
}

.ticket-list-priority.baixa {
    background: var(--color-warning);
}

.ticket-list-priority.alta {
    background: var(--color-danger);
}

.ticket-list-priority.normal,
.ticket-list-priority.media {
    background: var(--color-success);
}

/* Conteúdo do ticket */
.ticket-list-content {
    flex: 1;
    min-width: 0;
}

.ticket-list-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--spacing-2);
    margin-bottom: var(--spacing-2);
    flex-wrap: wrap;
}

.ticket-list-number {
    font-size: var(--font-size-sm);
    color: var(--color-primary);
    font-weight: var(--font-weight-bold);
    background: var(--color-primary-light);
    padding: var(--spacing-1) var(--spacing-2);
    border-radius: var(--radius-md);
}

.ticket-list-title {
    font-weight: var(--font-weight-semibold);
    font-size: var(--font-size-base);
    margin-bottom: var(--spacing-2);
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    line-height: 1.4;
}

.ticket-list-meta {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-4);
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
}

.ticket-list-meta-item {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-1);
    background: var(--color-bg);
    padding: var(--spacing-1) var(--spacing-2);
    border-radius: var(--radius-sm);
}

.ticket-list-meta-item i {
    color: var(--color-primary);
    font-size: var(--font-size-xs);
}

/* Status badges */
.status-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-1);
    padding: var(--spacing-1) var(--spacing-3);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-bold);
    border-radius: var(--radius-full);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.status-badge.status-open {
    background: var(--color-info-light);
    color: var(--color-info);
}

.status-badge.status-in_progress {
    background: var(--color-warning-light);
    color: var(--color-warning);
}

.status-badge.status-resolved,
.status-badge.status-closed {
    background: var(--color-success-light);
    color: var(--color-success);
}

.status-badge.status-canceled {
    background: var(--color-surface-hover);
    color: var(--color-text-muted);
}

.status-badge.status-on_hold {
    background: rgba(139, 92, 246, 0.15);
    color: #a78bfa;
}

[data-theme="light"] .status-badge.status-on_hold {
    background: #f3e8ff;
    color: #7c3aed;
}

/* Cores de prioridade nos títulos */
.priority-alta {
    color: var(--color-danger) !important; /* Vermelho */
}

.priority-baixa {
    color: var(--color-warning) !important; /* Laranja */
}

/* Estilo para tickets resolvidos/encerrados (cinza) */
.ticket-resolved,
.pinned-card-resolved {
    opacity: 0.6;
    filter: grayscale(40%);
}

.ticket-resolved .ticket-list-title,
.pinned-card-resolved .pinned-card-title {
    color: var(--color-text-muted) !important;
}

.ticket-resolved .ticket-list-priority,
.pinned-card-resolved::before {
    background: var(--color-text-muted) !important;
}

/* Animação de pulso para tickets de alta prioridade */
@keyframes urgentPulse {
    0%, 100% {
        box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.4);
    }
    50% {
        box-shadow: 0 0 0 8px rgba(239, 68, 68, 0);
    }
}

.ticket-urgent,
.pinned-card-urgent {
    animation: urgentPulse 2s infinite;
    border-left: 3px solid var(--color-danger);
}

.pinned-card-urgent {
    border: 2px solid var(--color-danger);
}

/* -----------------------------------------------------------------------------
 * HELP/FAQ SECTION
 * -------------------------------------------------------------------------- */
.help-section {
    padding: var(--spacing-12) 0;
}

.help-grid {
    display: grid;
    gap: var(--spacing-6);
    grid-template-columns: 1fr;
}

@media (min-width: 768px) {
    .help-grid {
        grid-template-columns: repeat(3, 1fr);
    }
}

.help-card {
    text-align: center;
    padding: var(--spacing-6);
}

.help-card-icon {
    width: 60px;
    height: 60px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto var(--spacing-4);
    background: var(--color-primary-light);
    color: var(--color-primary);
    border-radius: var(--radius-xl);
    font-size: 24px;
}

.help-card-title {
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-2);
}

.help-card-description {
    color: var(--color-text-muted);
    font-size: var(--font-size-sm);
}
/* =========================================================================
 * NEW TICKET DETAIL LAYOUT (SPLIT VIEW)
 * ========================================================================= */

/* Container wrapper to ensure full height usage */
.ticket-view-container {
    padding: var(--spacing-4);
    max-width: 1600px; /* Wider layout for split view */
    margin: 0 auto;
}

@media (min-width: 992px) {
    /* Scroll bloqueado APENAS quando há ticket-view-container (Split View) */
    body.public-page.has-split-view {
        overflow: hidden;
    }

    .ticket-view-container {
        padding: var(--spacing-6);
        /* Ajuste de altura considerando header variavel + margem de segurança */
        height: calc(100vh - 90px);
        overflow: hidden; /* Garante que nada vaze */
    }
}

/* Split View Grid */
.ticket-split-view {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-4);
    height: 100%;
}

@media (min-width: 992px) {
    .ticket-split-view {
        display: grid;
        grid-template-columns: 350px 1fr; /* Sidebar Left (Fixed), Chat Right (Flex) */
        gap: var(--spacing-6);
        align-items: stretch;
    }
}

/* Sidebar Styling */
.ticket-sidebar {
    order: 1; /* Mobile: Show top */
}

@media (min-width: 992px) {
    .ticket-sidebar {
        order: 1; /* Desktop: Show LEFT */
        height: 100%;
        overflow-y: auto;
    }
}

.ticket-sidebar-content {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-xl);
    padding: var(--spacing-5);
    height: 100%;
    display: flex;
    flex-direction: column;
}

/* Header Group inside Sidebar */
.ticket-header-group {
    border-bottom: 1px solid var(--color-border);
    padding-bottom: var(--spacing-4);
    margin-bottom: var(--spacing-4);
}

.ticket-title-large {
    font-size: var(--font-size-xl);
    font-weight: var(--font-weight-bold);
    margin: var(--spacing-2) 0;
    line-height: 1.3;
}

.ticket-meta-badges {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-2);
}

.date-badge {
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: var(--color-bg);
    padding: 2px 8px;
    border-radius: var(--radius-md);
}

/* Info Groups */
.ticket-info-group {
    margin-bottom: var(--spacing-4);
}

.info-label {
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
    text-transform: uppercase;
    font-weight: 600;
    margin-bottom: 4px;
}

.info-value {
    font-weight: 500;
    color: var(--color-text);
}

.info-sub {
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
}

/* Description Box */
.ticket-description-box {
    background: var(--color-bg);
    border-radius: var(--radius-lg);
    padding: var(--spacing-4);
    flex: 1; /* Fill remaining space on desktop sidebar */
    overflow-y: auto;
    max-height: 300px; /* Max height on mobile */
}

@media (min-width: 992px) {
    .ticket-description-box {
        max-height: none;
        flex: 1; /* Grow to fill sidebar height */
    }
}

.description-text {
    font-size: var(--font-size-sm);
    line-height: 1.6;
    color: var(--color-text-secondary);
    white-space: pre-wrap;
}

/* Main Chat Area */
.ticket-main {
    order: 2; /* Mobile: Show below sidebar */
    flex: 1;
    min-height: 0; /* Crucial for scrolling inside flex child */
}

@media (min-width: 992px) {
    .ticket-main {
        order: 2; /* Desktop: Show RIGHT */
        height: 100%;
    }
}

/* Fullscreen Chat Container */
.chat-container-fullscreen {
    display: flex;
    flex-direction: column;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-xl);
    height: 600px; /* Mobile height */
    overflow: hidden;
    position: relative;
    box-shadow: var(--shadow-sm);
}

@media (min-width: 992px) {
    .chat-container-fullscreen {
        height: 100%; /* Fill parent container on desktop */
    }
}

/* Adjustments to inner chat elements to fit new structure */
.chat-container-fullscreen .chat-messages {
    flex: 1;
    overflow-y: auto;
    background: var(--color-bg-subtle); /* Slight diff from surface */
    padding: var(--spacing-4);
}

.chat-container-fullscreen .chat-header {
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border);
    padding: var(--spacing-3) var(--spacing-4);
    min-height: 60px;
    flex-shrink: 0;
}

.chat-container-fullscreen .chat-input-container {
    background: var(--color-surface);
    border-top: 1px solid var(--color-border);
    padding: var(--spacing-3);
    flex-shrink: 0;
}

/* Chat Header Specifics */
.chat-header-title {
    font-size: var(--font-size-lg);
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0;
}

.chat-header-info {
    display: flex;
    flex-direction: column;
}

/* Mobile Tweaks */
@media (max-width: 991px) {
    .ticket-split-view {
        gap: var(--spacing-4);
    }

    .chat-container-fullscreen {
        height: calc(100vh - 200px); /* Tall chat on mobile too */
        min-height: 500px;
    }
}